What is Aertv?
Aertv is Ireland’s favourite place to watch online TV for free. Irish TV channels can be watched live from your PC, tablet or smartphone.
Can I watch Aertv outside of Ireland?
Several channels are restricted and only available within the Republic of Ireland (RTÉ One, RTÉ Two etc.). The following channels are available to watch worldwide:
Aertv Live
Aertv Movies
Aertv Music
Aertv Sports
The Gathering Channel
Unravel Travel
DCTV
RT (Russia Today)
Dáil Éireann
Seanad Éireann
How can I watch more channels on Aertv?
The BBC channels are available for viewers in the Republic of Ireland to watch with an Aertv Plus subscription. Start watching BBC channels today by subscribing to Aertv Plus.
Do I need to sign up?
If you are using an Aertv app or are an Aertv Plus subscriber, you need to login with an Aertv Account. There are two types of accounts available, Aertv Free and Aertv Plus. Click here to sign up. It is not necessary to sign up if you want to start watching the Aertv Free channels via a browser.
Who can sign up?
Anyone in agreement with the Terms and Conditions set out by Aertv can register. To use the service 1Mb of broadband connectivity to a PC or Laptop within the Republic of Ireland is required.
How do I sign up?
Go to http://www.aertv.ie and click the ‘Sign Up’ link to create an account with Aertv. You will then be asked to complete our registration form. Once you have completed the form – being careful to ensure you have entered a valid email address – click the ‘Submit’ button. You can also sign up with your Facebook account which allows you log in to Aertv with your Facebook email address and password.
How do I log in?
Once you have registered and successfully activated your account, you’ll be free to log in at any time. To log in, simply direct your web browser to www.aertv.ie and click on the ‘Log in’ button in the upper right hand corner of the screen. Fill out the form with your username and password and click ‘submit’. If you signed up with Facebook you should click the “Log in with Facebook” button.
How do I start watching TV?
Just visit the homepage at www.aertv.ie and the default channel should begin playing automatically. If you are using an iPhone, iPad or iPod Touch you will need to tap the play icon in the player to start the channel.
How do I change channel?
You can change channel by simply clicking on one of the channel logos in the TV Guide or using the “Select Channel” drop down menu above the player.
How long does it take to switch between live TV channels?
Normally it takes less than a second however under certain network conditions it can take anywhere between 5 to 7 seconds to successfully change channels.
How do I mute, decrease or increase the volume on the Video Player?
You can control the volume of the player by moving your mouse over the Volume icon in the player and either increasing / decreasing the volume. Clicking the volume icon will mute the player. Clicking it again will un-mute the volume.
How do I expand the player to Full Screen?
You can go to full screen by selecting the full screen icon to the bottom right of the player. You can return to window mode by clicking the full screen button once more or by pressing the ESC key on your keyboard.
Can I watch these channels on my TV?
Yes, if your computer or laptop supports TV or A/V output or your TV supports VGA monitor inputs. Please refer to your computer / TV manual. However please note that the service is optimised for PC and Laptop screen sizes and therefore we cannot guarantee the quality of the viewing experience on a TV screen.
If you have an Apple TV you can send the video from your iPhone, iPad or iPod Touch to it using Airplay.
Is there a High Quality Video Option?
At present, there are no options for higher quality video. Aertv delivers several different quality streams and automatically switches between these seamlessly. This means you always get the best quality video for your connection speed.
What happens if the service doesn’t work at any stage?
Please try to answer the following questions:
- Is your internet connection working?
- Do you have at least 1Mb downstream?
- Can you watch RTÉ Player / YouTube?
- Is your subscription still valid?
- If your issue is with Social Networking, can you post / receive updates or tweets on the Twitter or Facebook homepage?
If you answer yes to all of the above and your service is still not working, send us a message telling us what’s not working using the Contact Us section of site.
I can’t see the Live TV service
If this persists for more than 20 seconds it is possible that your version of Adobe Flash Player needs to be upgraded. Please click on the following link to visit Adobe and follow the instructions to download the latest player – Adobe Flash Player Updates
If none of the channels load and the volume and fullscreen icons don’t appear in the bottom right corner of the player when you move your mouse it then the player is not loading. If you have AVG Free 2012 antivirus installed the AVG Do Not Track feature might be blocking our player from being downloaded. Follow these instructions to unblock our player.
The quality of the Live TV Service is poor
There are a number of reasons why you might experience poor quality reception. These include:
Slow Broadband Connection?
Aertv needs a 1Mb broadband connection to view the live TV part of the service. Our line checker will be able to tell you what speed you have. Visit speedtest.magnet.ie
Your PC / Laptop is not capable of supporting live streaming
Although Aertv runs on a standard web browser using the standard Adobe Flash Player plug in, it will consume some of your computer’s resources to play Live TV. Older computers may have difficulty. If you experience the same issues with services such as the RTE’s Player or YouTube, perhaps it is time to upgrade your machine. See an authorised PC/Laptop agent for further advice.
Your choice of Internet Browser
Certain versions of Internet Explorer may not present the best possible viewing experience. and will not work with Internet Explorer 6 or older. This issue does not arise in other browsers including Firefox or Chrome. If you wish to try the service using these browsers, log out of your existing Aertv session.
Visit www.firefox.com or www.google.com/chrome to download either of these browsers. Follow the on screen instructions provided by these sites to download.
Enter the http://www.aertv.ie address in your new browsers link bar and log in as normal.
Getting in contact with Aertv
You can use the Contact Us section of the Aertv site to submit a query directly to the support team.
If you are not able to log in, please send us an email detailing your name, email address and user name to support@aertv.ie
How do I remove a channel package or close my account?
Contact accounts@aertv.ie from the email address you used to register. Cancellations are dealt with during business hours only and can take up to 48 hours to process.
